Terms and Conditions

Updated November 2021.

This website contains affiliate links. These links tell my partners that I sent you to them, and I may receive a small commission upon purchase, at no extra cost to you.

Please read my terms and conditions carefully before purchasing. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. You’re welcome to print or store these terms for your own records.

ACCROchet owns or uses with permission the copyright, trademarks and other intellectual property rights in all material and content on this website. These may be used in turn only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the ACCROchet website, we make no warranties, whether express or implied in relation to its accuracy.

You may use ACCROchet crochet patterns to crochet items for your physical or online shop or sales, but if you do, you must include a mention of the pattern, its creator, and a link back to this website, www.accrochet.com – you may not use our photos for your commercial activity.

When you place an order with ACCROchet you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

All prices on this website are in Canadian Dollars.

All items on this website are subject to applicable taxes.

Payment

ACCROchet’s preferred payment method is PayPal, and the Paypal service is such that you do not need a PayPal account to purchase with us.

ACCROchet must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received ACCROchet will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number and the total price. ACCROchet acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Shipping

Shipping within Canada is at a fixed rate, except for a few select items.

I understand some people dislike paying for shipping. Shipping costs are real. Businesses that offer free shipping are either large enough to take the hit or adding the cost of shipping to the cost of the products they sell. I am neither big enough nor inclined to hide fees from you.

I use Canada Post tracked shipments and pay extra to require a signature. This protects us both in case of loss or theft.

Shipping outside Canada is not available from this website. If you would like to purchase a physical item from my shop and are located outside Canada, send me an email so we can discuss shipping options.

Returns & Cancellations

Downloadable content is non-refundable and cancellations are not permitted. Please read the description of the product fully to ensure you are purchasing the correct pattern for you.

Virtual products (classes, workshops, meetings) are non refundable. If you need to reschedule an appointement, you must let me know in writing at least 24 hours prior to its start.

Physical products may be refunded only if returned in their original condition and in their original packaging. Return postage fees are the responsibility of the buyer. If your order is damaged upon reception, contact ACCROchet by e-mail and include a photo (photos) of the item as it was received in order that we may reach a mutually satisfying resolution. ACCROchet is not responsible for product damaged during shipping but will work with you in order that we may reach a mutually satisfying resolution.

Servises (translation, tech editing, coaching, etc) are payable no later than 15 working days after reception of your monthly invoice. For a detailed quote, send me an email.

Service agreements are subject to the specific conditions listed in their technical sheet on our website and/or in our confirmation e-mail and/or in our conversations after purchase.

Any service agreement entered into with ACCROchet is subject to the conditions listed in its description on our website, as well as to any conditions defined in our later written conversations.